Terms and Conditions

Terms and Conditions

By accessing, viewing, and/or using the Platform and/or the Services offered by RealDocAI, Inc. (referred to herein as the "Company," "We," and "Us"), you (hereinafter referred to as "You" or "Your") agree to these Terms and Conditions and the Company's Privacy Policy. You hereby waive any applicable rights to require an original (non-electronic) signature to the extent not prohibited under applicable law.

For purposes of these Terms and Conditions, the term "Platform" shall mean the website available at the URL app.realdocai.com together with all periodic updates thereon developed by the Company.

Age Requirement

The Platform is intended solely for individuals eighteen (18) years of age or older. By using the Platform, you represent and warrant that you are at least eighteen (18) years old. The Platform is not intended for use by minors under any circumstances.

If you use the Platform on behalf of another person, you represent and warrant that you have the legal authority to do so and to accept these Terms on their behalf.

Registration / Account

In order to use the Platform, you must create an account ("Account"). Account creation may occur through email and password registration or through supported third-party authentication providers such as Google or Apple.

You agree not to create an Account for anyone else or use the Account of another without authorization. You must provide accurate and complete information when creating and maintaining your Account.

You are solely responsible for all activity that occurs under your Account and for maintaining the confidentiality of your login credentials. You must notify the Company immediately of any unauthorized use of your Account.

You are solely responsible for the information you provide during registration and while using the Platform. Submission of incorrect, improper, incomplete, or false information may result in suspension or termination of your Account.

The Company reserves the right to revoke or suspend Accounts and deny access to the Platform at its sole discretion, with or without cause.

If you wish to delete your Account and terminate this Agreement, you may submit a request to [email protected].

Fees and Payments

Free and Paid Services

The Platform includes both free features and paid services. Certain informational features may be accessed without charge. Fees are charged only when you elect to purchase a paid clinical consultation or other paid service made available through the Platform (each, a "Paid Service").

Clinical Fees (Not a Subscription)

The Company does not currently charge a recurring platform subscription fee. Fees charged through the Platform are transaction-based clinical or consultation fees associated with specific Paid Services that you affirmatively choose to purchase.

Prices for Paid Services will be clearly disclosed to you prior to purchase within the Platform. By confirming a purchase, you authorize the Company (or its payment processor) to charge the applicable fee.

All fees are payable in U.S. dollars and are due at the time of purchase unless otherwise stated. All fees for Paid Services are non-refundable, except where required by applicable law.

The Company reserves the right to introduce new fees, modify pricing, or add subscription-based offerings in the future. Any such changes will be disclosed within the Platform prior to your use of the applicable paid feature.

Payment Processing

Payments are processed through a third-party payment processor, currently Stripe.com ("Payment Processor"). The Company is not responsible or liable for the acts or omissions of the Payment Processor. Your use of the Payment Processor is subject to its applicable terms of service, available at https://stripe.com/ssa.

If a payment cannot be completed or is reversed, the Company may suspend or limit access to the applicable Paid Service.

Platform Services and Content

The Platform offers the following services:

• Access to health-related informational content and AI-assisted responses
• The ability to submit information for asynchronous clinical consultations with licensed clinicians, where available

Users may voluntarily enter health-related information, including symptoms, medical history, medications, and other wellness data. Submission of such information alone does not create a physician-patient relationship. A physician-patient relationship is established only if and when you affirmatively submit a paid clinical consultation through the Platform and a licensed clinician accepts and responds to that consultation.

Clinical consultations offered through the Platform are asynchronous and conducted via secure messaging. Responses are provided by licensed clinicians based on the information you submit.

The Platform may utilize artificial intelligence tools to assist with drafting, summarizing, or organizing information provided during a consultation. AI tools are used solely as clinical decision-support and administrative assistance. All medical decisions, recommendations, and clinical judgments are made exclusively by licensed clinicians. AI tools do not provide autonomous medical advice or make independent medical decisions.

All content on the Platform, including AI-assisted content, clinician responses, text, graphics, and other materials ("Content"), is provided for informational purposes and does not replace in-person medical evaluation or emergency care.

You are solely responsible for the accuracy and completeness of all information you submit through the Platform.

Disclaimers

By using the Platform and Services, you acknowledge and agree that:

• The Platform, Services, and any Content are provided for informational and facilitative purposes only and do not constitute medical advice, diagnosis, or treatment by the Company.
• Any medical care provided through the Platform is rendered solely by licensed clinicians, not by the Company.
• Artificial intelligence tools may be used to assist clinicians, but AI does not independently diagnose, treat, or make medical decisions.
• The Company does not guarantee the accuracy, completeness, or suitability of any Content.
• You assume full responsibility for decisions made in reliance on information obtained through the Platform.
• The Platform is not intended for emergency medical use.
• You may only access and use the Platform where permitted by applicable law.

Intellectual Property

The Content is protected by U.S. copyright laws. You are authorized to view Content for personal, non-commercial use only. Ownership of the Content remains with the Company or its licensors. Any unauthorized use is prohibited.

Content Scraping

You may not copy, scrape, download, republish, sell, or duplicate Content from the Platform for any purpose.

Links to Third-Party Websites

The Platform may link to third-party websites or services. The Company is not responsible for their content or practices. Use of third-party services is governed by their respective terms and policies.

Limitation on Liability

Under no circumstances shall the Company be liable for any indirect, incidental, special, or consequential damages arising from your use of the Platform. The Company's total liability shall not exceed the amounts paid by you to the Company in the twelve (12) months preceding the claim.

Indemnification

You agree to defend, indemnify, and hold harmless the Company and its affiliates from any claims arising out of your use of the Platform or violation of these Terms.

Dispute Resolution

Any dispute, claim, or controversy arising out of or relating to these Terms and Conditions, the Platform, or the Services shall be resolved by binding arbitration administered by an alternative dispute resolution provider selected by the Company, before a single arbitrator.

The arbitration shall be conducted on an individual basis and not as a class, collective, or representative action. The arbitrator's award shall be final and binding on the parties.

The arbitration shall take place at a location determined by the arbitrator, unless otherwise required by applicable law. No arbitration demand may be filed after the date a claim would be barred by the applicable statute of limitations.

Termination

The Company may discontinue or terminate the Platform or your Account at any time without notice. Your sole remedy for dissatisfaction is to discontinue use and terminate your Account.

Cookies

The Platform does not use cookies or similar tracking technologies at this time.

Third-Party Informational Links

The Platform may display links or references to third-party services, products, or resources for informational purposes only. These links are not advertisements, endorsements, or sponsorships by the Company.

The Company does not control and is not responsible for the content, accuracy, availability, or practices of any third-party services. Your use of third-party services is governed solely by their own terms and privacy policies.

Changes to Terms

The Company may update these Terms at any time. Continued use of the Platform constitutes acceptance of any changes.

Severability

If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to conflict-of-laws principles. You agree to submit to the personal and exclusive jurisdiction of the state and federal courts located in Wilmington, Delaware, for any matters not subject to arbitration, and waive any objection to venue or forum.

Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and the Company regarding use of the Platform.